Client Relations and Front Desk Handling Training Course

Programme Overview

What You'll Learn

• Apply operational principles to salon and spa management
• Manage staff scheduling, inventory, and client flow
• Implement customer service and retention strategies
• Handle financial fundamentals: pricing, revenue, costs
• Maintain regulatory compliance and professional standards

Curriculum & Modules

Structured modules covering every competency in the programme.

1. 01

   Module 1: First Impressions & Communication

   Professional greeting, telephone etiquette, body language, and creating a welcoming salon atmosphere.

   4h

2. 02

   Module 2: Appointment Management

   Scheduling software, booking optimization, managing cancellations/no-shows, and waitlist management.

   4h

3. 03

   Module 3: Client Relationship Management

   Client consultation, preference tracking, loyalty programs, complaint handling, and conflict resolution.

   5h

4. 04

   Module 4: Retail & Upselling

   Product knowledge, recommendation techniques, add-on services, and revenue optimization.

   3h

5. 05

   Module 5: Practical Scenarios

   Role-playing exercises, real-world scenarios, and assessment.

   2h

Prerequisites

• Basic English communication skills
• Interest in salon/spa operations

Who This Programme Is For

• Salon and spa managers
• Beauty business owners
• Team leaders in wellness centres
• Professionals transitioning to management

Career Outcomes

Skills You Will Acquire