Terms & Conditions

1. Acceptance of Terms

Welcome to Holistique Harmony Training ("HHT", "we", "our", or "us"). By accessing or using our website www.holistiqueharmony.com or enrolling in our training programs, you agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, you may not access or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting to the website.

2. Services Offered

HHT operates as a premier technical and vocational education institute:

2.1 Training Academy

Professional beauty therapy and wellness education programs accredited by CIBTAC, DHA, KHDA, and City & Guilds. Our 69 training programs cover 8 categories including beauty therapy, spa treatments, nail technology, makeup artistry, and specialized wellness certifications.

2.2 Corporate & Institutional Training

Bespoke corporate training programs designed for hotels, spas, salons, and organizations across the GCC. Custom curriculum development, on-site delivery, and measurable outcomes.

3. Training Program Enrollment

3.1 Eligibility

Enrollment is open to individuals who meet the minimum age requirement (18 years or older unless accompanied by a guardian) and any specific prerequisites for the chosen program. Some programs may require proof of prior education or certification.

3.2 Registration and Payment

• Full program fees must be paid before the start date unless a payment plan has been approved in writing
• A non-refundable registration fee of AED 500 is required to secure your enrollment
• Payment can be made via bank transfer, credit card, or cash at our office
• All fees are quoted in AED (United Arab Emirates Dirhams)

3.3 Cancellation and Refund Policy

• Cancellations made 30+ days before program start: Full refund minus registration fee
• Cancellations made 15-29 days before start: 50% refund of program fees
• Cancellations made less than 15 days before start or after program commencement: No refund
• Transfers to future program dates may be permitted subject to availability and a AED 300 administrative fee

3.4 Attendance and Completion Requirements

• Minimum 90% attendance is required for certification eligibility
• Students must complete all assessments and practical examinations
• Certificates are issued only upon successful completion of all program requirements
• HHT reserves the right to withhold certification if requirements are not met

4. Corporate Training Engagements

4.1 Corporate Program Terms

• Corporate training engagements are governed by individual service agreements between HHT and the client organization
• Custom curriculum development requires a minimum lead time of 4 weeks prior to delivery
• On-site training is available across the UAE and GCC subject to travel and logistics arrangements
• Group sizes and program schedules are agreed upon in writing before commencement

4.2 Corporate Cancellation Policy

• Corporate program cancellations must be made at least 14 days before the scheduled start date
• Cancellations with less than 14 days notice will incur a 50% program fee
• Rescheduling is permitted with at least 7 days advance notice at no additional cost
• Custom materials and certifications are non-refundable once produced

4.3 Health and Safety

• All training programs comply with DHA and KHDA health and safety standards
• Students must follow all safety protocols during practical training sessions
• HHT provides all necessary personal protective equipment for practical sessions
• Students with allergies or medical conditions must inform instructors before practical sessions

5. Intellectual Property

All content on this website, including text, graphics, logos, images, training materials, and software, is the property of HHT or its content suppliers and is protected by international copyright and intellectual property laws.

• Training materials provided during courses are for personal use only and may not be reproduced or distributed
• The HHT name, logo, and branding elements are registered trademarks and may not be used without permission
• Photographs or videos taken during training or services may be used for marketing purposes unless you opt out in writing

6. Limitation of Liability

To the maximum extent permitted by law:

• HHT shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services
• Our total liability for any claim shall not exceed the amount paid for the specific service or program
• We do not guarantee specific results from training programs or certifications
• Students and clients assume responsibility for their own health, safety, and professional outcomes

7. Code of Conduct

All students, clients, and visitors are expected to:

• Treat all staff, instructors, and fellow students/clients with respect
• Maintain professional behavior at all times on HHT premises
• Comply with all health, safety, and hygiene regulations
• Respect the privacy and confidentiality of others
• Refrain from harassment, discrimination, or disruptive behavior

HHT reserves the right to refuse service or terminate enrollment for violations of this code of conduct without refund.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

9. Changes to Terms

HHT reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services after changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

11. Online Learning Portal and Student Accounts

11.1 Account Registration

To access certain features of our platform, you must register for a student account. You may register using your email address and a password, or by authenticating through a supported third-party service such as Google Sign-In.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account
• You agree to provide accurate, current, and complete information during registration and to keep your account information updated
• You must notify us immediately of any unauthorized use of your account or any other security breach
• HHT reserves the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes

11.2 Third-Party Authentication

When you sign in using a third-party provider such as Google, your use of that provider's service is subject to their own terms and privacy policies, which are separate from these Terms. HHT is not responsible for the security or privacy practices of any third-party authentication provider.

11.3 Online Course Content

• Online course materials, videos, quizzes, and assessments are provided for your personal educational use only
• Screen recording, downloading, redistribution, or sharing of course content is strictly prohibited
• HHT may update, modify, or remove online course content at any time without prior notice
• Access to online content may be time-limited based on your enrollment period and program terms

12. Value Added Tax (VAT)

All fees and prices published on our website or communicated to you are exclusive of the applicable Value Added Tax (VAT), unless explicitly stated otherwise. The UAE standard VAT rate of 5% will be applied to all taxable services at the point of invoice. HHT is registered for VAT in accordance with UAE Federal Tax Authority regulations.

13. Indemnification

You agree to indemnify, defend, and hold harmless Holistique Harmony Training, its owners, directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms or any applicable law or regulation
• Your use or misuse of our services, platform, or online content
• Any content or information you provide through the platform
• Your infringement of any third-party intellectual property or other rights

14. Force Majeure

HHT shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, civil unrest, power failures, or internet service disruptions. In such events, affected program schedules will be rescheduled at the earliest available opportunity, and students will be notified accordingly.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.